Delivery & Order Information:

Delivery Timings & Charges

  • We provide free shipping service across Pakistan.
  • After order confirmation it takes 24hrs for order processing.
  • The estimated delivery time for orders within Pakistan is 4 to 5 working days.
  • During Sale or any promotional period delivery time may exceed then expected due to high volume of orders.

Order Modification:

  • At Real Image Clothing customers are allowed to modify their order within 24hrs of order placement by informing us via our provided contact number 0300-3117676, reaching us out on our Facebook & Instagram channel or dropping us an email at info@realimageclothing.com.

 

  • Once, order is shipped no modifications can be made. Customers then have the right to refuse to accept their order upon delivery.

Order Cancellation:

  • Customers reserve the right to cancel their order at any point in time. If the order has been processed and shipped customer can refuse to accept it upon delivery.

 

  • Orders placed using credit/debit option will get their amount refunded within 15 working days upon order cancellation.

Order Exchange Request:

  • Incase Product Delivered is Damage/Wrong:

In case of delivery of wrong/damaged product from Real Image Clothing, the brand is liable for exchange. To claim the exchange customer is requested to submit an exchange request immediately along with their order number or order receipt on our WhatsApp number 0300-3117676, reaching us out on our Facebook & Instagram channel or dropping us an email at info@realimageclothing.com.

  • Incase Change of Heart:

In case customer of change of heart or customer like another product over the product ordered and delivered, there is 7 days exchange window in which customer can claim for exchange and delivery charges will be borne by customer.

Further, there are certain conditions of exchange which customer has to follow otherwise exchange request will be rejected.

Conditions for Return/Exchange:

  • Product must be unused.
  • All tags and packaging of product remain intact.
  • You have original receipt or order number.
  • Unstitched fabric has not been shrunk.
  • Customer has to ship back the article at Real Image Clothing’s Warehouse.

Important Note: For Return/Exchange from our outlet customers are requested to inform us 24hrs before by contacting us at 0300-3117676, dropping a message on Facebook/Instagram page or by emailing us at info@realimageclothing.com.

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