EXCHANGE & RETURN:
Real Image clothing treats customer satisfaction as of foremost value and keeping in mind our core values and beliefs we provide our customers with 7 days return window, starting from the day of receiving/purchasing the product from our website/outlet by submitting a request within the prescribed time. You can reach us out with your request at 0300-3117676, drop us a message on Facebook/Instagram channel or by emailing us at email@example.com.
- Incase Product Delivered is Damage/Wrong:
In case of delivery of wrong/damaged product from Real Image Clothing the brand is liable for exchange. To claim the exchange customer is requested to submit an exchange request immediately along with their order number or order receipt on our WhatsApp number 0300-3117676, reaching us out on our Facebook & Instagram channel or dropping us an email at firstname.lastname@example.org.
- Incase Change of Heart:
In case customer of change of heart or customer like another product over the product ordered and delivered, there is 7 days exchange window in which customer can claim for exchange and delivery charges has to be borne by customer.
Further, there are certain conditions of exchange which customer has to follow otherwise exchange request will be rejected.
Conditions for Return/Exchange:
- Product must be unused.
- All tags and packaging of product remain intact.
- You have original receipt or order number.
- Unstitched fabric has not been shrunk.
Important Note: For Return/Exchange from our outlet customers are requested to inform us 24hrs before by contacting us at 0300-3117676, dropping a message on Facebook/Instagram page or by emailing us at email@example.com.
Store Credit/Online Voucher: Keeping in mind the convenience of customers Real Image Clothing offers Store credit/Online Voucher incase at the time of exchange customer doesn’t find an item of their liking. They can use the voucher for their future purchase and the amount will be adjusted.
*Important Note: Voucher provided from Real Image Clothing at the time of Exchange Request will be valid for 365 days and can be used for one-time purchase only.
REFUND: Real Image Clothing doesn’t offer cash refund instead we offer store credit/online voucher which customer can be used later for their future purchase.
However, in an exceptional case refund can be made via bank transfer where customer has to provide their local account details to our customer representative and amount will be refunded within 5 working days as for international clients’ refund will require an estimated time of 15 working days.